Terms and conditions.

This page explains the terms and conditions by which we, SL:PT, supply Services, and/or Products to you via our Website.

Please read these Terms & Conditions carefully before using our Services or ordering any Products from us. You should understand that by using our Services or ordering any of our Products, you agree to be bound by these terms and conditions.

1. Terms and Conditions of Purchase

1.1 These terms and conditions relate to any products supplied to you through this Website, or other platform (such as Facebook or Instagram) to you, the customer. These terms and conditions will form the agreement between you and us (the Agreement).

1.2 These terms and conditions may be varied by us at any time by posting amended terms and conditions on the Website. The terms and conditions which apply at the time of your purchase will be those terms and conditions applicable between you and us.

2. Purchases

2.1 By placing an Order for Goods through our Website, You warrant that You are legally capable of entering into binding contracts.

2.2 If You wish to place an Order for Goods available on our Website, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card details, the expiration date of Your credit card, Your billing address, and Your shipping information. Our use of, and obligations regarding this information will be maintained as detailed within our Privacy Policy.

2.3 By placing an Order for Goods through our Website, You warrant that You are legally capable of entering into binding contracts.

2.4 You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

2.5 By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

2.6 After placing an Order with us we will confirm acceptance of such Order by us to you via e-mails, acknowledging receipt of your order, acceptance of order via confirmation of payment processing, and order dispatch notices.

2.7 Products and their packaging may vary slightly from their pictures. The images of the Products on our Website and other platforms (Facebook, Instagram etc.) are for illustrative purposes only. Although we have made every effort to display the Product accurately, your product may vary slightly from these images.

3. Cancellation

3.1 We reserve the right to cancel Your Order at any time for certain reasons including, but not limited to: Products out of Stock, Errors in the description or prices for Goods, Errors in Your Order, suspected fraud, unauthorised, or illegal transactions.

3.2 On cancellation of an order we will inform you by e-mail and we will refund you the full amount including any delivery costs charged as soon as possible. The timing of such refund will also be dependent on your bank’s internal processing timelines.

4. Prices

4.1 Prices for items are displayed on our Website. The Company reserves the right to revise our prices at any time prior to accepting an Order. If we have under-priced an item by error, we will not be liable to supply that item to you at the stated price provided that we notify you of this before we accept your order.

4.2 All Goods purchased (excluding subscription-based orders) are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, American Express, Applepay, Google pay or other online payment methods (PayPal, for example).

4.3 Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by your card issuer, and fraud prevention partners. If we do not receive the required authorisation, We will not be liable for any delay or non-delivery of Your Order.

5. Returns & Refund Policy

5.1 We operate a returns and refund policy for unwanted purchases or faulty goods. Please read the below terms & conditions for details.

5.2 We will provide a full refund for any unwanted products returned to us in a fully resaleable condition within 60 days of purchase. For our consumable products (supplements and pillow sprays) these must be returned unopened & product safety seals remain intact. For non-consumable products (eye masks) these should be returned with all original packaging. Please contact our customer service team before returning. Please note you will be responsible for any shipping costs in such instances.

5.3 If any goods provided by us are faulty, we will either provide a full refund or send you a replacement free of charge. Please contact our customer service team with details of the fault before returning. We will provide shipping labels for the return of faulty products.

5.4 On return of an order we will confirm receipt of the return with you by e-mail and we will refund you the full amount within 7 working days. The timing of such a refund to your bank account will then be dependent on your bank’s internal processing timelines.

Return Instructions

If returning a product for any reason, please email our customer service team via email to: customercare@weareslpt.co.uk. Please provide relevant order information & details of your return before returning to us. We will provide the necessary instructions for completing returns.

Returns Address

SLPT Health Limited

c/o Parcelship

Units 1-6

Newfield House

Cottam

Retford

DN22 0HA

6. Subscriptions & Subscription Cancellations

6.1 Some products offered on our Website may be available for a regular subscription service. For such products or services, You will be billed prior to dispatch of goods on a recurring and periodic basis (such every 30 or 60 days), depending on the type of Subscription plan you select when purchasing the Subscription.

6.2 At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it, or the Company cancels it.

6.3 You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for any products already dispatched other than those refund terms of our refund policy.

6.4 The Company reserves the right to revise our prices for subscription purchases, in the event of a change to subscription price we will provide you with 7 days’ notice of such change, and you will be able to cancel at any time before dispatch of such subscription.

7. Delivery

6.1 At the time you place a purchase we will endeavour to deliver your order within 2 to 3 business days. We will not be liable for any failure to deliver on the stated date or at the stated time. Our delivery charges will be specified at the time the purchase is placed, and we reserve the right to amend any delivery charges prior to confirmation of an Order.

8. Your Right to Cancel

8.1 Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy. Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

8.2 Goods should be returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them may not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

8.3 We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

9. Our Liability

9.1 We warrant to you that any Product purchased from us through our Website is of satisfactory quality.

9.2 Our liability in connection with any Product purchased through our Website is limited to the purchase price of that Product. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or for fraud, or your statutory rights as a consumer.

9.3 We accept no liability for any loss or damage caused by us where there is no breach of a legal duty of care to you by us; or by loss or damage resulting from breach by you of any terms of this contract.

10. Law and Jurisdiction

10.1 This agreement and purchase of Products through our Sites will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England.

10.2 We may transfer our rights and obligations under the Agreement to another organisation, but this will not affect your rights or our obligations under the Agreement.

10.3 The Agreement is between you and us. No other person shall have any rights to enforce any of its terms.

Terms and conditions of use

These terms and conditions govern your use of this website www.weareslpt.co.uk and associated services. Please read these Terms carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms, please do not use this Site, or associated services.

11. Use of Website and Services

11.1 Use of this Website is provided to you for your personal (non-commercial) use subject to these Terms. By using this Website, you agree to be bound by these Terms.

11.2 You may be required to register with us in order to access certain sections of the Website or purchase goods from us (although we may allow for guest check out).

11.3 When you register to use the Site or place an order with us, we will ask for some of your personal information such as your name, email address, telephone number, address and payment information. Any personal information you provide us with will be handled in accordance with our Privacy Policy.

11.4 If we have reason to believe that there is likely to be a breach of security or misuse of the Website through your account or the use of your password, we may require you to change your password or we may suspend your account.

11.5 We reserve the right at our own discretion to refuse registration or use of our services to anyone for any reason.

12. Security

12.1 When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

12.2 You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

12.3 You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account.

12.4 You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.

13. Intellectual Property

13.1 This Website, Services and its original content (excluding Content provided by You or other), features and functionality are and will remain the exclusive property of the Company and its licensors.

13.2 The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

14. Links to Other Websites

14.1 Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

14.2 You agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

15. Termination

15.1 We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason at our discretion, including without limitation if You breach these Terms and Conditions.

15.2 Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.